Find answers to your frequently asked questions below. This section will grow as more questions are revealed about The Lady Bennu. So please ask any questions you may have about us. Thank you very much!
Our Exclusive Community Mailing List gains you first access to original artwork, craftwork, print releases, commissions, and studio updates before anyone else.
No spam ever, and the mailing list is never sold - just creative updates from the The Lady Bennu.
Yes, I accept commissions throughout the year for any of the mediums I work in. If you are interested, head over to Patron Services, and share a brief idea about your potential piece. I would love to see if we are a good fit.
Open specialty commissions are first announced to the Exclusive Community Mailing List, and you can join this list in the section above the FAQs.
Processing Times
Orders will be processed and shipped within 3 business days, not including the day of the order, and excluding weekends & holidays. Give 48 hours for your tracking number to be updated after initially being scanned. You will receive all your shipping details to track your order properly.
Shipping Rate
Flat Rate Shipping is $7.99 for all orders temporarily, during the construction finishing & launching process of TheLadyBennu.com. Shipping rates will change once new items, and collections are added. Notification of changes will be sent to my Exclusive Community Mailing List, posted on social media, and made available on this website.
Rates subject to change, based on market fees changing. You will always know the shipping price before you purchase.
Shipping Methods
Carriers are chosen based on providing the safest, fastest, quality service, while keeping shipping rates easy & manageable for customers. Usual shipping methods include, but are not exclusive to USPS, UPS, FedEx, and DHL.
Returned Packages
All returned packages will be charged the full cost of postage to re-ship the package, including those packages that were initially shipped for free, plus a $5 re-processing fee.
Transit Times
Transit time varies based on the shipping address, weather and courier delays. It is the responsibility of the courier to deliver your package once it has been scanned as received. All delivery concerns should be taken up directly with the courier. Porch theft should be reported to police. Customers should provide a safe and secure shipping address for successful order delivery.
International ordering & shipping is coming soon with the addition of new work. The Sparkling Heart Jewelry Collection is currently not available outside the U.S. due to certain content restrictions. Please contact me if you have any questions or want more information about this.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location, and carrier.
Sparkling Heart Jewelry Boutique Collection
All jewelry sales are final for Sparkling Heart Jewelry Boutique collection.
If any items are missing upon receipt of your package, please email us within 4 days of your confirmed delivery date. Photos are taken of each package before they are shipped out, in order to double check all items are present, but things can be missed. So please connect with The Lady Bennu asap if you have an issue.
All jewelry is checked for manufacturer’s defects before it is added to the boutique inventory. However, in the event that we missed something; we only replace or refund items that do have a manufacturer’s defect. If the item is no longer in stock you will receive a refund upon approval. The defective item must be photographed, and sent for review. In some circumstances, you may be asked to ship the defective items back within 5 days for further review. Once the items are received and reviewed, a refund will be issued upon approval.
SHIPPING IS NON-REFUNDABLE.
Items that have been used or worn, no longer have the original tags, were ordered in error or broken due to misuse will not be eligible for return. Also, if more than 4 days have passed since your order was confirmed as delivered, your item is no longer eligible for a return or credit.
Purchases Made with The Lady Bennu Gift Cards
If there are any approved returns of items bought with The Lady Bennu Gift Cards, the refund will go directly back to the gift card used for the original purchase. The Lady Bennu Gift Cards have no cash value.
Further Details - Coming Soon!
This Return and Refund Policy is complete for what is currently being offered here at The Lady Bennu. However, more details will be added to this policy as The Lady Bennu grows & expands, adding artwork; and hand-crafted artisanal work.
They can only be redeemed for items in The Lady Bennu Boutique, including all collections & custom work. If there are any approved returns of items bought with a gift card, the refund will go directly back to the gift card used for the original purchase. The Lady Bennu Gift Cards have no cash value.
The Lady Bennu Gift Cards are a great way to let your friends and family choose their very own gifts from the Boutique. It saves you from figuring out what they might like best. Let them have the fun of choosing for themselves. They will find many gift choices, with even more added on a regular basis. Plus, they can ask about custom work!
You can Connect with The Lady Bennu by submitting a message here. or you can email me directly at TheLadyBennu@TheLadyBennu.com. Either way I will get right back to you in a timely fashion.